All prices are in USD.

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@ndarasjewels.com

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@ndarasjewels.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@ndarasjewels.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Yes, we offer virtual consultations for clients who are unable to visit in person. During the session, we’ll discuss your style preferences, inspiration, measurements, and the occasion you're designing for. We use video conferencing and digital mood boards to ensure a seamless and personalized experience, wherever you are in the world.

Fittings are a key part of the bespoke process. After your initial measurements, we’ll create a toile (a prototype garment) or a first draft of your design. You’ll then be invited for one or more fittings to ensure a perfect silhouette, comfort, and detailing. Minor alterations are included in your package to guarantee the garment fits flawlessly.

Because each piece is custom-made to your specifications, we do not accept returns. However, cancellations may be made within 48 hours of your initial deposit. If you have concerns at any point, please reach out—client satisfaction is very important to us, and we’ll do our best to accommodate reasonable changes within the scope of the project.